Customer confidence is a “must have” in the business world. If your AMSOIL customer’s doesn’t have confidence in your ability to deliver on your promises, he/she will go elsewhere for their needs. There are a number of things you can do to increase the confidence level of your customers with regard to the promises you make. Here are just a few.
Engage in actively listening. This is easier said than done. To have someone really give their full, undivided attention to us is something most of us have never, or rarely, experienced. I mean full attention. The next time you are speaking with a customer, make sure that they have your full attention. Don’t be thinking about what you are going to say after they get done talking. Feel free to think about that after they have stopped talking. It is okay if there is some silence, it shows your customer that you have been listening and need just a few short moments to think about and digest what has just been said.
Do what you say you’re going to do. If you say you will call someone back tomorrow morning at 10:00 am, call them back tomorrow morning at 10:00 am! Under promising and over delivering the service you provide to your customer is very important. Don’t believe so? When is the last time a company or service provided you with more than promised? It usually ends up the other way around. Don’t let this happen to you. Make promises sparingly and judiciously, and then follow through.
Don’t blame others for mistakes that will occur, and yes, I mean will occur. People make mistakes. Become a problem solver and not a problem identifier. Too many times people will focus their energy on the problem. Don’t make this mistake. Your energy flows where your focus goes! If you focus on the problem, it is in the wrong place. Focus on the solution to any problem that arises and solve that problem as quickly as you can.
Use your manners! It always amazes me how some people lack basic proper manners. Saying “please” and “thank you” is so easy to do. And, if you want to get a quick gauge of the type of person someone is, watch the manner in which they treat a server in a restaurant. If you’re with someone who uses their manners, they are more than likely a respectful person. You can see firsthand the way they will probably treat you if you enter into a business relationship.
Be proactive in the service that you provide to you customers. Call them and let them know that it has been a few weeks since they ordered any product and you were checking in with them to make sure they weren’t running low on their AMSOIL inventory. It is like having that server I mentioned above noticing that your glass of tea is low and automatically comes by to fill it for you. That is proactive service and the customer will remember it.
Take these steps to increase the confidence your customer has in you, and in your AMSOIL business, and watch it grow.
Call us today to learn more about becoming an AMSOIL Dealer and to join the Synthetics USA, AMSOIL Dealer Line!